Customer Service

Should you require information or help, just send us a message in the LIVE Helpdesk or please contact us by e-mail or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS

  • Europe = 7-14 days.
  • World = 14-30 days.

All prices quoted include VAT, import and transport costs.
Next-day and Express delivery options also available.

PAYMENT METHODS

Fashion Heaven accepts the following payment methods:

  • iDeal: a Dutch online payment method. You pay securely with it in the trusted internet banking environment of your bank or your banking app.
  • Apple Pay: available to all Apple users in more than 32 countries.
  • PayPal: shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Bancontact: a Belgium online payment method. You pay securely with it in the trusted internet banking environment of your bank or your banking app.
  • Belfius Pay Button: a Belgium online payment method. You pay securely with it in the trusted internet banking environment of your bank or your banking app.
  • KBC/CBC Pay Button: a Belgium online payment method. You pay securely with it in the trusted internet banking environment of your bank or your banking app.
  • SOFORT Banking: easy and fast payments from 8 European countries.
  • Giropay: a German online payment method. You pay securely with it in the trusted internet banking environment of your bank or your banking app.
  • Przelewy24: a Polish online payment method. You pay securely with it in the trusted internet banking environment of your bank or your banking app.
  • EPS: an Austrian online payment method. You pay securely with it in the trusted internet banking environment of your bank or your banking app.
  • PostePay: an Italian online payment method. You pay securely with it in the trusted internet banking environment of your bank or your banking app.

EXCHANGES, RETURNS AND REFUNDS

Items returned within 30 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.